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Home > Faq's
Frequently Asked Questions
1. How much will it cost?
There are two levels of fees -
For a single debt under $5,000 the fee is $55.00 Incl
A membership is $270.00 per year, this is for an unlimited number debts.
Generally you would need to have at least 5 debts per year to warrant a membership.
We have a success fee in place for both fee levels, this percentage is only paid on the funds that we collect.
If we dont collect - you dont pay the %
2. What other charges are there?
None - unless you authorise it in writing.
You don’t pay any extra for letters, emails, faxes or telephone calls which may be charged by other collection agencies.
We also have a 1300 telephone number so you don’t pay for your calls to the agency.
3. Can I charge the debtor the collection costs?
Yes - If you have a service agreement that states if the client defaults you will charge them for collecting the debt.
This includes lease/rental/contracts.
We can help you with this notation, and offer this service to our clients.
If you would like help with this - fill in the request a quote form or email sales@bcadebt.com
4. How long will it take?
The length of time it takes to recover each debt varies and depends on the individual case.
Other factors that can come into the process are -
- Age of the debt
- Accuracy of information
- Contact details are current
- Financial situation of the debtor
- You listening to our suggestions
If a person or business has simply overlooked the debt, as soon as they receive the first letter, they pay the full amount.
In other circumstances they may have moved, and we can locate using our database systems.
At times with larger debts, a payment scheme may be arranged so the debtor can pay the amount in instalments.
Our aim is to ensure the client recovers the debt, in the most cost effective way.
Unfortunately, we cannot say you will get your money within seven days because that’s unrealistic.
Apart from the initial fee, we don’t get paid until the debt is collected, so it is in our best interests and yours to collect the debt as quickly as possible.
5. What is your success rate?
Bouvard only makes money by collecting the debt.
Our collectors work on commission and are therfore highly motivated to collect your money.
6. What areas do you cover?
Every state and territory in Australia and in New Zealand.
We have access to mercantile agents Australia wide.
7. How do you collect the debts?
Click on the Step-by-Step Recovery Guide button at the top of the screen and download our process.
If you have any questions, please email or call.
8. What happens when a case goes to court?
Our collectors follow a proven procedure for debt collection that involves different levels and methods of contact.
Our policy is to follow this procedure to make sure that the value is there for the client.
If your collector feels that issuing a summons will be an option that is highly likely to get a good outcome, you will be given a quote for the costs of getting your case in front of a magistrate.
Our legal team are instructed to action this, with minimum cost to our client. Your collector will prepare ther majority of the documents, and you will liaise with your collector throughout the court process.
This action is not taken lightly and a decision is made on the merits of each individual case.
9. Will issuing a debt affect the debtors credit rating?
When your debtor pays the debt in full and it has been removed from our computer system, the credit rating will not be affected.
If the case goes to court, and judgement is found for the plaintiff (the creditor), this would be recorded and would affect the debtors credit rating.
10. Where are your offices?
Our Head Office and call centre is located in Bunbury.
Our Admininistration is located in the Perth Office.
The 1300 136 917 number is for both offices.
Our hours of operation are
7.30am - 6.00pm Monday to Thursday
7.30am - 5.00pm Friday
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National Collections Collecting debts across Australia in: Sydney, Melbourne, Brisbane, Adelaide, Perth, Darwin, Hobart
Debt Collection for areas including Bunbury, Busselton, Albany, Esperance, Geraldton, Kalgoorlie, Broome, Derby, Karratha, Northam, Port Hedland & Carnarvon
Collecting your bad debts in the Shires of: Bayswater, Bassendean, Belmont, Canning, Melville, Stirling, Perth, Subiaco, Nedlands, Claremont, Cottesloe
Peppermint Grove, Mosman Park, Fremantle, South Perth, Victoria Park, Vincent, Cambridge, Rockingham, Wanneroo, Joondalup, Kalamunda, Mundaring, Swan, Armadale & Gosnells, Mandurah.
South West Region of WA: augusta, balingup, boyanup, boyup brook, bridgetown, brunswick, bunbury, busselton, capel, collie, cowaramup, dardanup, donnybrook, dunsborough, greenbushes, harvey, karridale, manjimup, margaret river, nannup, northcliffe, pemberton, waroona, witchcliffe, yallingup, mandurah, bouvard, dawesville, dudley park, erskine, falcon, greenfields, halls head, meadow springs, pinjarra, san remo, wannanup, yunderup
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